FAQ's

1. What is GrabAdda?

GrabAdda is a multi-category online shopping platform offering unique, trending, and daily-deal products at affordable prices. Our tagline “Grab Before It’s Gone” reflects our fast-selling limited-time drops.

2. Is GrabAdda a trusted website?

Yes. GrabAdda offers quality-checked products, secure payment options, and pan-India shipping. Thousands of buyers trust us for fast deals and unique finds.

3. What type of products does GrabAdda sell?

We offer a wide range of categories including:

  • Home & Kitchen

  • Fashion & Accessories

  • Electronics & Gadgets

  • Beauty & Personal Care

  • Fitness & Lifestyle

  • Unique, trending, and viral products

4. Are GrabAdda products original and quality-checked?

Yes. Every product listed on our platform goes through a quality screening process before shipping.

5. Why are prices so affordable on GrabAdda?

Because many items are sold under limited-time deals, flash drops, or special offers directly from verified suppliers.


🚚 SHIPPING & DELIVERY FAQs

6. Does GrabAdda offer pan-India shipping?

Yes, we ship to almost every location across India.

7. What are the delivery timelines?

Our standard delivery timeframe is:

  • 4 to 9 working days (depending on location)
    Remote regions may take longer.

8. How do I track my GrabAdda order?

After shipping, you will receive:

  • Tracking ID

  • Courier partner details

  • Tracking link

You can track your order anytime.

9. How much is the shipping cost?

Shipping charges vary per product and are clearly shown at checkout.

10. Can I change my address after placing an order?

Address can be updated only before shipment.
Once shipped, address changes are not possible.

11. Why is my order delayed?

Delays may occur due to:

  • Weather issues

  • Courier delays

  • Remote location

  • Incorrect address

  • High-volume sale events

We always try to ensure timely delivery.


💳 PAYMENT & ORDER FAQs

12. What payment options does GrabAdda accept?

We accept:

  • UPI

  • Credit/Debit Cards

  • Net Banking

  • Wallets

  • Cash On Delivery (if available on specific items)

13. Is Cash on Delivery available on all products?

No. COD availability depends on product type and courier pin code serviceability.

14. My payment got deducted but order not confirmed. What should I do?

Don’t worry. Payment failures are auto-reversed by the bank within 2–5 working days.
If not, contact us at support@grabadda.com.

15. Can I cancel my order?

Orders can be cancelled only before shipment.
Once shipped → Cancellation not allowed.


🔄 RETURN / EXCHANGE FAQs (NO REFUND POLICY)

16. Does GrabAdda offer refunds?

No. We follow an Exchange-Only policy.
Refunds are not provided under any circumstances.

17. What is the GrabAdda Exchange Policy?

You can request an exchange if:

  • Product is damaged

  • Product is defective

  • Wrong product received

  • Size issue for eligible categories

Request must be submitted within 48 hours of delivery.

18. What proofs are required for exchange approval?

You must provide:

  • Unboxing video (must show package opening clearly)

  • Photos of the product issue

  • Order ID

Without these proofs, exchange cannot be approved.

19. Who pays for the shipping in an exchange?

  • If product is damaged/wrong/defective → We cover shipping.

  • If exchange is due to size or preference issue → Customer pays return/pickup fee.

20. How long does an exchange take?

Once we receive and verify the returned product,
we ship the replacement within 3–5 working days.

21. What products are NOT eligible for exchange?

  • Innerwear

  • Cosmetics & hygiene products

  • Clearance deals

  • Beauty gadgets

  • Free gifts

  • Used or damaged items


🛍 PRODUCT-RELATED FAQs

22. Do product photos match the real product?

Yes, all images represent actual products. Slight color variations may occur due to lighting or screen display differences.

23. I received a different product. What to do?

Raise an exchange request within 48 hours with proof (video + images).
We will send a replacement.

24. Do GrabAdda products come with warranty?

Some electronics or gadgets may have warranty depending on the supplier. If applicable, it will be mentioned on the product page.

25. Are viral/trending products original or replicas?

All products sold are quality-checked and sourced from verified suppliers. Some may be inspired or generic versions, as mentioned in descriptions.


🧾 ACCOUNT & SUPPORT FAQs

26. Do I need an account to place an order?

No, you can checkout as a guest.
But creating an account helps track orders faster.

27. How can I contact GrabAdda support?

You can reach us at:
📩 support@grabadda.com
Instagram: @grabaddaindia

28. My order is showing delivered but I didn’t receive it. What should I do?

Contact support within 24 hours of the delivery update.
We will coordinate with the courier for verification.

29. Do you share my personal information with anyone?

No. Your data is protected as per our Privacy Policy and is never sold or shared without purpose.

30. Why should I shop from GrabAdda?

Because we offer:

  • Limited-time deals

  • Unique trending products

  • Affordable pricing

  • Multi-category shopping

  • Pan-India delivery

  • Exchange support

  • Daily offers & fresh drops

31. Is GrabAdda a legit online shopping website in India?

Yes. GrabAdda is a trusted Indian platform offering 100% secure payments and reliable logistics partners.

32. Does GrabAdda sell unique and trending products?

Yes, we regularly add viral, trending, and unique products sourced from quality suppliers.

33. What makes GrabAdda different from other shopping sites?

Our platform focuses on limited-time deals, curated trending items, and a fast shopping experience with the motto:
Grab Before It’s Gone.

34. Is GrabAdda safe for online shopping?

Yes. We use encrypted payment gateways and follow strict quality & safety checks.

35. How often are deals updated on GrabAdda?

Deals are updated daily, and many items sell out quickly — so grab them while available!